Refund policy
Orders Disclaimer:
The courier will try to deliver your order three times before it is automatically canceled. Ensure you are reachable and available to receive the order during these attempts. Any postponement, address change, or failure to pick up the order will count as an attempt.
Packages may not be opened while the courier is waiting.
Items cannot be tried on while the courier is waiting.
Exchanges
Clothing purchased from Klean can be exchanged for another size or color online within 48 hours of delivery
The product must be in its original condition, unworn, unwashed, and with the tag intact.
Please note that for each exchange you will be charged 75 egp delivery fees.
Fill the exchange form, once your exchange request is confirmed, our team will arrange for the delivery of your requested item.
We do not accept exchanges on sale items & swimwear & gift cards
Refunds
Returns & Refunds
Returns are accepted within 24 hours of delivery only and only in cases where there is an issue from our side (such as a defect, damage, or incorrect item).
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, refunds will be processed to the original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since we’ve approved your return, please contact us at Jyracoo@gmail.com/+20 128 337 7766.
Returns are not accepted on:
Swimwear
Sale items
Gift cards
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like swimwear and bodysuits for hygienic reasons.
Discounted items cant be combined with gift cards
Unfortunately, we cannot accept returns on sale items or gift cards.
Frequent Order Cancellations
To maintain efficient service, accounts with repeated cancellations will be monitored.
Customers who cancel two or more orders, do not receive their deliveries, or cancel orders with a total value exceeding 4,000 EGP will be required to complete future purchases using online or Instapay payment.
Accounts with frequent cancellations are automatically flagged. Based on cancellation history, payment methods may be restricted to online or Instapay only.
Customers who cancel more orders than they successfully receive will be temporarily restricted from placing new orders. Access will be restored once successful, completed deliveries exceed canceled orders.
